Samuel Larsson <h3>Shipping rates?</h3> <p>We use 1st Class Swedish Mail for all domestic deliveries. <br /> 60 <span class="caps">SEK</span></p> <p>If you want to register/insure your order there is an additional cost of 40 <span class="caps">SEK</span>, then you get a tracking number for your package. You choose cost of freight as you check out.</p> <p>For all shipping to Europe and outside we use Swedish Mail as well. <br /> Europe 110 <span class="caps">SEK</span><br /> Europe tracking nr 160 <span class="caps">SEK</span><br /> Outside Europe 150 <span class="caps">SEK</span><br /> Outside Europe tracking nr 200 <span class="caps">SEK</span></p> <p>Please note that the shipping rates stated above are not inclusive of any import fees that you could be charged with when the package reaches your destination country.</p> <h3>Delivery time?</h3> <p>You should have your order within 7 days. Our intention is to send it straight away but sometimes there are delays due to reasons we cannot master.</p> <h3>Stock?</h3> <p>We want to make a reservation that it can happen (though not very often) that your order is out of stock. This is because we have a joint stock for our two boutiques and the webshop.</p> <p>If it happens we let you know straight away and ask if you would like another size (if its only the size that is out of stock) or if you want to withdraw your order.</p> <p>We have chosen this to be more flexible, sometimes a certain item goes very well in Malmoe and not in Stockholm or reverse.</p> <h3>Return policy?</h3> <p>You are entitled to a refund within 14 days. The product/products must be returned unused and in mint condition. All tags and original packaging (shoebox etc.) must be included.</p> <p>The cost for the purchased item/items and shipping fee will be refunded, not the return shipping fee. The money transaction to your account will be made as soon as possible when we have recieved the returned products.</p> <p>If you find that the product/products have been damaged during shipping or that we have sent you the wrong product/size, contact us by e-mail or phone for further instructions on how to make a complaint.</p> <p>In the case of an accepted complaint, the original shipping will be repayed along with the price for the purchased item/items. If you attach your shipping receipt, your return shipping will also be repayed.</p> <h3>Damaged during shipping</h3> <p>If you note that your package has been damaged during the shipping please report this immediately to the company responsible for the shipping (postal services) and get a written statement from them.<br /> If there are damages to the goods inside please contact us via mail immediately when opening the package.</p> 2009-11-09T16:53:45+01:00 faq 3592042 2009-11-09T16:53:45+01:00 354132 faq 2010-02-16T22:25:53+01:00 <h3>Shipping rates?</h3> We use 1st Class Swedish Mail for all domestic deliveries. 60 SEK If you want to register/insure your order there is an additional cost of 40 SEK, then you get a tracking number for your package. You choose cost of freight as you check out. For all shipping to Europe and outside we use Swedish Mail as well. Europe 110 SEK Europe tracking nr 160 SEK Outside Europe 150 SEK Outside Europe tracking nr 200 SEK Please note that the shipping rates stated above are not inclusive of any import fees that you could be charged with when the package reaches your destination country. <h3>Delivery time?</h3> You should have your order within 7 days. Our intention is to send it straight away but sometimes there are delays due to reasons we cannot master. <h3>Stock?</h3> We want to make a reservation that it can happen (though not very often) that your order is out of stock. This is because we have a joint stock for our two boutiques and the webshop. If it happens we let you know straight away and ask if you would like another size (if its only the size that is out of stock) or if you want to withdraw your order. We have chosen this to be more flexible, sometimes a certain item goes very well in Malmoe and not in Stockholm or reverse. <h3>Return policy?</h3> You are entitled to a refund within 14 days. The product/products must be returned unused and in mint condition. All tags and original packaging (shoebox etc.) must be included. The cost for the purchased item/items and shipping fee will be refunded, not the return shipping fee. The money transaction to your account will be made as soon as possible when we have recieved the returned products. If you find that the product/products have been damaged during shipping or that we have sent you the wrong product/size, contact us by e-mail or phone for further instructions on how to make a complaint. In the case of an accepted complaint, the original shipping will be repayed along with the price for the purchased item/items. If you attach your shipping receipt, your return shipping will also be repayed. <h3>Damaged during shipping</h3> If you note that your package has been damaged during the shipping please report this immediately to the company responsible for the shipping (postal services) and get a written statement from them. If there are damages to the goods inside please contact us via mail immediately when opening the package.